Warranty Information

In addition to our comprehensive, state-of-the art service facilities in Montreal, SFM maintains a number of regional authorized warranty depots. To ensure that we’re able to resolve your issue as quickly and painlessly as possible, we ask that you take a minute to read our Service and Repair Guidelines before returning any items to us or one of our service centers.

Use the search box below to find your supplier brand.

SupplierBasic WarrantyExceptions
Da-Lite1-yearContour and Advantage: 5-year warranty
DigiflexCustom Products: 5-year limited warranty
Fiber Optics: 1-year limited warranty
Dataflex: lifetime limited warranty
Performance: lifetime limited warranty
Premium: lifetime limited warranty
Professional Touring: lifetime limited warranty
Snakes: 5-year limited warranty
Video: lifetime limited warranty
Dynamic MountingLimited lifetimePower components and gas springs: 5-year warranty
Furman1-5 years (product specific)BAT1500-EXT Battery: 2-year limited warranty
Elite Series: 3-year limited warranty
F1000/F1500 UPS Series: 3-year limited warranty, 2 years on the batteries
In Wall & In Line AC Conditioners: 3-year limited warranty

Power Station Series
PST-2+6 and PST-6: 1-year limited warranty
PST-8 and PST-8D: 3-year limited warranty
Reference Series i: 5-year limited warranty
Just Add Power1-year2G/2G+ HD over IP products: 3-year limited
Limited warranty exceptions
Luxul3-yearLimited warranty exceptions
NilesAccess: 2-year limited warranty
Amplifiers: 2-year limited warranty
Control: 2-year limited warranty
Parts: 3-month limited warranty
Process: 10-year limited warranty
Speakers: Limited Life Time Warranty - excluding:
           - powered subwoofers - 2-year limited warranty
           - in-ground subwoofers - 5-year limited warranty
PanamaxSmart Plugs (BlueBolt): 1-year
Rackmount Power Management: 3-years
Battery Backup: 3-years
Compact or Floor Models: Lifetime Warranty
Direct Plugin Models: Lifetime Warranty
Add-On Modules: Lifetime Warranty
Additional information
Pro Control1-yearBattery Packs: 90-days
Limited warranty exceptions
RTI1-yearBattery Packs: 90-days
Limited warranty exceptions
Shure2-year limitedUnless the warranty document accompanying any Shure product otherwise expressly indicates,
all Shure products carry a 2-year limited warranty.SFM handles all repairs and/or replacement
(at its own discretion) on all defective Shure products except for products manufactured by:

Countryman Distributed Products Warranty

Please note that Countryman products are manufactured, warranted, and serviced
exclusively by Countryman Associates. Countryman products come with a 1-year limited warranty.
All service related returns should be sent to Countryman at the address below:

Countryman Associates Inc.

195 Constitution Drive
Menlo Park, CA 94025
Phone: 800-669-1422 or 650-364-9988
Fax: 650-364-2794
sales@countryman.com
www.countryman.com

Please contact Countryman before sending in product for service.
Please do not send product directly to SFM as this will cause a delay
in the service return.

Professional Wireless Systems Distributed Products Warranty

Please note that Professional Wireless Systems (PWS) products are manufactured, warranted,
and serviced exclusively by Professional Wireless Systems. PWS products come with a 1- year limited warranty.
All service related returns should be sent to the address below:

Professional Wireless Systems

9401 American Eagle Way, Suite 100
Orlando, FL 32837-8380
Phone: 407-240-2880
Fax: 407-888-0689
sales@professionalwireless.com
www.professionalwireless.com

Please contact Professional Wireless Systems before sending in product for service.
Please do not send product directly to SF Marketing Inc. as this will cause a delay in the service return.
SonyMost products including televisions: 1-year
ES Receivers: 5-year
Projectors: 3-year
Projector Lamps: 90 days
Additional information